Business strategy · Operational improvement · Human-centered AI

Find the root cause.
Move your business to its next level.

For owners whose profit doesn’t match the effort. We find what’s holding back margin and capacity, then fix it with your team before you add headcount or buy another system.

Book a complimentary 30-minute assessment Explore how we help

Start with the outcome. Use AI when it helps deliver it.

Solve what's getting in the way.

Choose the right next move for the business.

Identify the real constraint, then align people, processes, and technology around changes that deliver measurable, lasting results.

OPTIMIZE

Find the cause. Improve how work flows.

Trace delays, rework, and inconsistent results to their root cause. Then strengthen processes, ownership, and measures so teams can deliver reliably.

Explore Optimize TRANSFORM

Put better ways of working into practice.

Apply AI, automation, and new workflows where they improve the work—with clear guardrails, ownership, and people in control.

Explore Transform GROW

Build from what customers value.

Listen for unmet needs, shape the right offer, and build the capacity to deliver it consistently.

Explore Grow

Where to start

Process, framework, software, or AI? Start with the problem.

You may be hearing about AI, ERP systems, and operating frameworks such as EOS. We start with how the work gets done, then tell you which of those would help, which wouldn’t, and what to do first.

A simpler processOften the first fix, and the least expensive one.
An operating frameworkClear priorities, measures, and meeting routines for the leadership team.
ERP, CRM, or workflow softwareDefine what the business needs before you buy, and plan for team adoption.
Automation or AIWhere it improves the work, with guardrails and people in control.

Solve the right problem. Deliver lasting results.

Find the root cause.
Make progress that lasts.

Book a complimentary 30-minute assessment

We listen to leaders, frontline teams, and customers to understand what matters, uncover root causes, and build a roadmap around measurable results.

Understand the problem
Listen to the people affected and clarify the outcome.
Find the root cause
Follow the work to see what is driving delays, rework, cost, or frustration.
Choose the right move
Build a practical roadmap; simplify the process first and use technology where it adds value.
Make progress last
Establish ownership, measures, and routines that help the team sustain the improvement.

TROY PHILLIPS · FOUNDER

Experience behind the approach

Make room to lead the business you built.

When every decision, exception, or customer issue comes back to you, there’s little time to work on the business. Troy helps owners and leadership teams find what keeps pulling them into the day-to-day, then build clearer priorities, routines, and team ownership—so people can solve more at the right level and leaders can focus on what comes next.

Troy held full P&L responsibility for 75+ stores and $520M+ in annual sales at Toys“R”Us / Babies“R”Us, directed national programs across an $8B+, 800+ store business, and led store technology integration at Amazon. He grew up working in family businesses.

Results are from Troy’s prior executive roles. They are not NextLevel Intelligence client case studies.

Meet Troy and see the experience behind the work

Your next step

What’s getting in the way of better results?

Bring one business goal or operational challenge. We’ll clarify the outcome, explore what may be driving it, and identify a practical next step.

No-cost · No obligation · No preparation needed

Complimentary · 30 minutes
We’ll narrow down what is most likely limiting profit or capacity, and whether the next step is a process change, a system, or neither.

If further work makes sense, you’ll receive a clear scope, timeline, and fee before deciding.